Failure is Just the Tip of the Iceberg

When something goes wrong the first thing every one does is fix the problem and then move on to the next item on the list.  This article indicates what we all know:  The Cure for Network Downtime is Not Just Technology but a close examination of all aspects to fully understand not only the nature of the problem but everything and everyone that could possibly be involved.
NetworkWorld (August 16, 2011)